Privacy Policy

Last Updated: 25 May 2026

FragMasters ("we", "us", or "our") operates the website fragmasters.info (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or interact with our services. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using fragmasters.info, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our Site.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Submit our contact form (name, email address, message content, and subject);
• Subscribe to our newsletter (email address);
• Submit a tournament listing or game review proposal;
• Participate in community surveys or feedback forms.

1.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies, including:

• IP address and approximate geographic location;
• Browser type, version, and operating system;
• Pages visited, time spent on pages, and referring URLs;
• Device identifiers and screen resolution.

Please refer to our Cookie Policy for full details on how we use cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support;
• To send you our newsletter and editorial updates (only with your consent);
• To process tournament listing and review submissions;
• To improve the content, functionality, and performance of our Site;
• To analyse Site traffic and user behaviour through aggregated, anonymised analytics;
• To comply with our legal obligations under Australian law;
• To detect and prevent fraudulent or abusive activity.

3. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: Where you have given explicit consent (e.g., newsletter subscription);
• Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g., improving our services, site analytics), provided those interests are not overridden by your rights;
• Legal Obligation: Where processing is required to comply with applicable Australian law.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our Site (e.g., email delivery services, web hosting providers), subject to confidentiality obligations;
• Legal Requirements: Where disclosure is required by law, court order, or government authority;
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure server infrastructure, encrypted data transmission (HTTPS), and restricted access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Withdraw consent for newsletter communications at any time;
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have breached your privacy rights.

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our Site may contain links to third-party websites, including game publisher sites and esports platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Post: Privacy Officer, FragMasters, Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234 (Monday–Friday, 9:00 AM–5:30 PM AEST)